Spec-checked electric scooters, transparent delivery estimates and genuine parts compatibility. How delivery works

Policies

Returns & Refunds

Template language — review and edit this page to reflect your actual terms before launch. Square-bracketed items must be replaced.

Return window

You may request a return within [14 / 30] days of delivery. Statutory rights in your country of residence are not affected by this policy.

Eligible items

  • Unused accessories and parts in their original, undamaged packaging.
  • Electric scooters that have not been ridden outdoors, with all included accessories, documentation and packaging. A scooter may be powered on indoors to check it works.
  • Faulty items at any time within the warranty period — see Warranty Information.

Items that cannot be returned for change of mind

  • Scooters that show signs of outdoor use (wear on tires, scuffs, dirt, mileage on the odometer).
  • Spare batteries, tubes and tires once fitted, and consumables that have been opened, for safety and hygiene reasons.
  • Custom-ordered or personalised items.

How to return

  1. Contact us with your order number and the reason for the return to receive a return authorisation and instructions.
  2. Pack the item securely in its original packaging. Battery products must ship with the carrier and labelling we specify.
  3. Send the parcel with tracking. Return shipping is paid by [the customer / the store] unless the item is faulty or we sent the wrong item.

Inspection and restocking

Returned scooters are inspected within [5] business days. Items returned incomplete, damaged or used may be refused or subject to a restocking deduction of up to [15%] to cover inspection and re-packaging.

Refunds

Approved refunds are issued to the original payment method within [10] business days of inspection. Original shipping charges are refunded only when the item was faulty or incorrectly supplied.

Faulty items

If an item arrives damaged or develops a fault, contact us first. Many issues can be solved with a replacement part or a firmware update without returning the whole scooter; where a return is needed we arrange and pay for collection.

Last updated November 3, 2026.